Any unnecessary complications between your Xbox and remote device can cause disconnections, connection failures, or a poor experience with lots of lag and image breakup. Streaming video games is a complex process. Use an Ethernet Connection and Better Wi-Fi And for those suffering from double NAT issues, head over to our double NAT fix guide.ĩ. If that doesn’t help, our own NAT guide has more fixes. For Remote Play to work well, your NAT type must be correct.Īccording to Microsoft, ideally, you should have an Open NAT, and you can check out their NAT troubleshooting guide for Xbox to test your Xbox configuration. NAT or Network Address Tables allow your router to ensure that data from the internet reaches the correct device on your local network. The only way to fix the issue is to reboot the Xbox, which isn’t much help when you’re not home! There doesn’t seem to be a clear reason for this, affecting Windows and mobile Xbox apps. You can still hear the sounds from the Xbox stream, but you can’t see anything. Then go to the iOS, Google Play, or Windows app stores and reinstall the respective apps.Ī common complaint is that players see nothing but a black screen after starting a Remote Play session. If the other device works, or you don’t have an alternative device to test, uninstall the app from your device. If you have more than one device that can use Remote Play, try using a different device to see if it works. It’s easy to focus on the Xbox or network as the problem, but your mobile or Windows device could be the problem. Reinstall the Apps (Or Try Another Device) You’ll have to wait until you’re back home unless you have a router that you can remotely reset using an app.Ħ. Of course, if you aren’t anywhere near your Xbox, then doing this isn’t possible. Resetting your network gear, including your router and your Xbox console, is a good way to eliminate transient glitches.
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